Customer service Complaints
Not satisfied?
Are you not satisfied with the delivered bike? Please inform the Merida dealer where you picked up the bike. The dealer will provide the same service and warranty on a Merida bike ordered online as on a bike purchased in the store. The bike mechanic can also advise you on finding a more comfortable sitting position.
Of course, you can also report your complaint to us online. We will process the complaint as soon as possible. It may happen that we have to forward the question to a supplier of, for example, the front fork such as Fox or RockShox. In that case, the answer may take a little longer.
The dealer is of course always available for all other questions as well.
Merida Benelux BV
Laan van Westenenk 102
7336 AZ Apeldoorn
Postbus 799
7301 BA Apeldoorn
Nederland
+31(0)55 506 2200
info@merida.nl
www.merida.nl
Merida Experience Center
Laan van Westenenk 102
7336 AZ Apeldoorn
Nederland
+31(0)55 506 1001
info@merida.nl
www.merida.nl
Birzman Bicycle Tools
+31(0)55 506 6699
info@birzman.nl
www.birzman.nl
Subject to change; due to continuous development Merida reserves the right to change any or all specifications and/or prices without prior notice.
Cookies are important for the proper functioning of Merida.nl. To improve your user experience, we use cookies to remember login information and provide a secure login, collect statistical data to optimize the functionality of the site, and provide content tailored to your interests. Click accept to accept cookies and stop displaying this message, or click settings to see a detailed description of the types of cookies and choose whether you want to accept these cookies when visiting our site.