Customer service Privacy policy

Privacy Statement Merida Benelux B.V.

Applicability

This Privacy Statement of Merida Benelux B.V. applies to the collection and use and other forms of processing of personal data by Merida Benelux B.V. (“Merida”) in connection with our services, Merida products and this website. By using this website you agree to the terms of this statement.

Responsibility

Merida Benelux B.V. is the responsible legal entity for all collection and processing of personal data in connection with the products, services and websites of Merida Benelux.

Why do we collect personal data?

We collect some personal data when you contact us, register data or use our website. We use this data for the following purposes:

1. Communicating with you in a personal way about Merida products and services;
2. Providing customer service, service around the purchase of Merida products, fulfilling warranty obligations, product recalls of Merida products and handling complaints and requests for information;
3. To process your purchase of Merida products, including logistical and financial handling;
4. To process your account with Merida;
5. To process your participation in campaigns, promotions or website functions;
6. To perform website analyses;
7. To provide services on the Internet;
8. To communicate with data subjects;
9. To communicate future promotional and marketing information to you, including retargeting;
10. To meet our legal responsibilities, resolve disputes and enforce our agreements;
11. As otherwise indicated at or about the time the personal data is collected.

What data do we collect?

How do we collect your personal data?

How do we share or transfer your personal data?

Merida may share your data with third parties to perform certain activities on behalf of Merida. Merida requires that these parties process and protect your data carefully. We will not sell, rent, lease or offer your data to third parties to use your data for their own purposes.

We will not disclose your personal data unless this is permitted or authorized by law and is necessary for the prevention of fraud, is necessary for dispute resolution or is necessary for any other legitimate need that in the circumstances outweighs the interests of your privacy.

How do we protect your privacy?

Merida takes appropriate technical and organizational measures to prevent the loss or unlawful processing of your personal data. This may include the use of secure registration forms, encryption of data and restriction of access to your data.

How long do we store your data?

After unsubscribing from our mailing or deleting your account, your personal data will be deleted within a reasonable period of time. We have a retention period policy for this and only retain the personal data that is necessary for compliance with our legal obligations, dispute resolution and enforcement of agreements.

Cookies

When visiting and using our website, we may use cookies and other similar technologies to store information to provide you with a better site experience in the future.

Please refer to our Cookie Policy for more information about the use of Cookies.

Children

Merida Benelux B.V. will under no circumstances attempt to collect personal data from children under the age of 16 or communicate with children. If it is necessary to communicate with children, we will give parents or legal guardians the opportunity to give permission before we use the child's personal data, unless we are merely responding to a question or request from a child.

Policy changes

Merida Benelux B.V. may change this Privacy Statement at any time. If this is the case, we will inform you of this. However, we recommend that you also consult this statement regularly yourself. This Privacy Statement was last modified on May 8, 2018.

Your rights

You can request insight into your stored personal data, its origin and to whom or what kind of organizations the data is provided and for what purpose it is stored at any time. You also have the right to request us to adjust, block or delete your data. This can be done via the following e-mail address: marketing@merida.nl